| Typicality: | 0.542 |
| Saliency: | 0.342 |
| across the organization | 6 | location |
| beyond the phone | 4 | other |
| through social media | 3 | manner |
| agent → handle → interaction | 16 |
| agent → manage → interaction | 4 |
| agent → handle → the interaction | 4 |
| negative | neutral | positive |
| 0.069 | 0.609 | 0.322 |
| Raw frequency | 24 |
| Normalized frequency | 0.342 |
| Modifier score | 0.950 |
| Perplexity | 225.649 |