| very | 5 | degree |
| to their customer and business success | 5 | transitive-object |
| in the healing process | 5 | temporal |
| apology → be → important | 36 |
| apology → be → critical | 7 |
| apology → be → crucial | 4 |
| negative | neutral | positive |
| 0.219 | 0.552 | 0.229 |
| Raw frequency | 47 |
| Normalized frequency | 0.637 |
| Modifier score | 0.500 |
| Perplexity | 64.576 |