| about their bank | 6 | other |
| in such cases | 5 | location |
| to northern rock | 2 | location |
| customer → have → complaint | 15 |
| customer → make → complaint | 12 |
| customer → make → complain | 3 |
| negative | neutral | positive |
| 0.282 | 0.581 | 0.138 |
| Raw frequency | 30 |
| Normalized frequency | 0.492 |
| Modifier score | 0.650 |
| Perplexity | 135.001 |