| about their auto loan account | 6 | other |
| at various stages of the process | 5 | temporal |
| within 24 hours | 3 | temporal |
| customer → have → question | 22 |
| customer → have → answer | 3 |
| negative | neutral | positive |
| 0.150 | 0.622 | 0.228 |
| Raw frequency | 25 |
| Normalized frequency | 0.453 |
| Modifier score | 0.633 |
| Perplexity | 76.348 |