| very | 7 | degree |
| about service | 6 | other |
| over procedure | 5 | other |
| customer → be → angry | 20 |
| customer → be → upset | 11 |
| customer → be → mad | 4 |
| negative | neutral | positive |
| 0.660 | 0.303 | 0.038 |
| Raw frequency | 35 |
| Normalized frequency | 0.525 |
| Modifier score | 0.633 |
| Perplexity | 172.512 |