| often | 11 | temporal |
| in the worst cases | 7 | temporal |
| about the e-banking services | 2 | other |
| customer → be → unaware | 26 |
| customer → be not → aware | 16 |
| customer → not be → aware | 5 |
| customer → be n’t → aware | 4 |
| negative | neutral | positive |
| 0.553 | 0.382 | 0.066 |
| Raw frequency | 51 |
| Normalized frequency | 0.605 |
| Modifier score | 0.650 |
| Perplexity | 178.191 |