| with the solution | 18 | other |
| with the service | 9 | other |
| very | 6 | degree |
| customer → be → unhappy | 40 |
| customer → be → dissatisfied | 36 |
| negative | neutral | positive |
| 0.628 | 0.305 | 0.067 |
| Raw frequency | 76 |
| Normalized frequency | 0.690 |
| Modifier score | 0.633 |
| Perplexity | 69.520 |