| in the queue | 2 | location |
| contact → be made by → agent | 5 |
| contact → be attended by → agent | 4 |
| contact → be handled by → agent | 3 |
| contact → be → the agent | 3 |
| negative | neutral | positive |
| 0.129 | 0.790 | 0.081 |
| Raw frequency | 15 |
| Normalized frequency | 0.288 |
| Modifier score | 0.500 |
| Perplexity | 80.219 |