| in place | 8 | other |
| for dealing with customer complaints | 6 | purpose |
| to stay above competition | 6 | purpose |
| business → have → strategy | 30 |
| business → need → strategy | 12 |
| negative | neutral | positive |
| 0.114 | 0.658 | 0.228 |
| Raw frequency | 42 |
| Normalized frequency | 0.407 |
| Modifier score | 0.947 |
| Perplexity | 231.267 |