aspect of
customer)
→
HasA
→
direct impact
| Typicality: | 0.341 |
| Saliency: | 0.214 |
| on customer happiness | 9 | transitive-object |
| on financial performance | 2 | transitive-object |
| on referrals | 2 | transitive-object |
| experience → have → direct impact | 4 |
| experience → have → major impact | 3 |
| experience → have → big impact | 3 |
| negative | neutral | positive |
| 0.095 | 0.567 | 0.338 |
| Raw frequency | 10 |
| Normalized frequency | 0.214 |
| Modifier score | 0.500 |
| Perplexity | 79.325 |