interaction aspect of customer, 203 assertions
CapableOf 31
happen 0.52
add value 0.50
be a moment of truth 0.48
build trust 0.45
comply with term 0.41
shape their overall exp… 0.41
be a customer experienc… 0.41
build relationship 0.38
happen over the phone 0.37
involve other devices 0.37
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CreatedBy 1
customer 0.48
HasA 3
impact 0.50
effect 0.44
the power 0.18
HasPrerequisite 2
team members 0.25
empathy 0.16
HasProperty 97
important 0.81
positive 0.60
complex 0.56
seamless 0.54
easy 0.54
transactional 0.54
relevant 0.54
online 0.53
consistent 0.53
secure 0.53
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HasSubevent 2
sale 0.47
conversion 0.41
MadeOf 1
three parts 0.29
ReceivesAction 65
recorded 0.64
personalized 0.61
tracked 0.60
handled 0.59
identified 0.52
limited 0.51
subject to policy 0.51
logged 0.51
monitored 0.50
measured 0.50
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RelatedTo 1
visit 0.33