| Typicality: | 0.406 |
| Saliency: | 0.524 |
| with the service | 18 | other |
| with the associated organization | 11 | other |
| with contact center experiences | 10 | other |
| customer → become → dissatisfied | 104 |
| customer → feel → dissatisfied | 66 |
| customer → get → dissatisfied | 18 |
| negative | neutral | positive |
| 0.703 | 0.239 | 0.058 |
| Raw frequency | 188 |
| Normalized frequency | 0.524 |
| Modifier score | 0.560 |
| Perplexity | 232.345 |