| Typicality: | 0.530 |
| Saliency: | 0.509 |
| via email | 14 | manner |
| prior to | 13 | temporal |
| by using all communication means | 10 | manner |
| customer → contact → support | 109 |
| customer → contact → customer support | 49 |
| customer → contact → technical support | 9 |
| negative | neutral | positive |
| 0.235 | 0.596 | 0.169 |
| Raw frequency | 167 |
| Normalized frequency | 0.509 |
| Modifier score | 0.692 |
| Perplexity | 144.517 |