| Typicality: | 0.435 |
| Saliency: | 0.487 |
| over social media | 24 | location |
| via sms/text messaging | 9 | manner |
| in a new way | 8 | manner |
| customer → engage with → company | 94 |
| customer → engage with → the company | 46 |
| negative | neutral | positive |
| 0.053 | 0.424 | 0.523 |
| Raw frequency | 140 |
| Normalized frequency | 0.487 |
| Modifier score | 0.700 |
| Perplexity | 188.603 |