| Typicality: | 0.587 |
| Saliency: | 0.507 |
| within 24 hours | 38 | temporal |
| within minutes | 15 | temporal |
| within one business day | 14 | temporal |
| customer → expect → response | 145 |
| customer → expect to receive → response | 15 |
| customer → expect to get → response | 4 |
| negative | neutral | positive |
| 0.149 | 0.617 | 0.234 |
| Raw frequency | 164 |
| Normalized frequency | 0.507 |
| Modifier score | 0.871 |
| Perplexity | 98.881 |