| Typicality: | 0.583 |
| Saliency: | 0.692 |
| with the service | 30 | other |
| with the product | 23 | other |
| with their landline | 18 | other |
| customer → experience → problem | 359 |
| customer → experience → issue | 179 |
| customer → experience → difficulty | 152 |
| customer → experience → trouble | 14 |
| negative | neutral | positive |
| 0.388 | 0.464 | 0.147 |
| Raw frequency | 704 |
| Normalized frequency | 0.692 |
| Modifier score | 0.616 |
| Perplexity | 330.776 |