| Typicality: | 0.507 |
| Saliency: | 0.590 |
| within seven days | 18 | temporal |
| including a copy of the voucher | 18 | other |
| in the same form of payment | 15 | manner |
| customer → get → refund | 213 |
| customer → obtain → refund | 70 |
| customer → get → the refund | 23 |
| customer → obtain → the refund | 10 |
| negative | neutral | positive |
| 0.320 | 0.559 | 0.121 |
| Raw frequency | 316 |
| Normalized frequency | 0.590 |
| Modifier score | 0.514 |
| Perplexity | 60.433 |