| on to proceed with the lender | 9 | purpose |
| about the delay | 8 | other |
| back from the insurance company | 8 | other |
| customer → give → call | 70 |
| customer → get → call | 49 |
| customer → take → call | 20 |
| customer → be given → call | 4 |
| negative | neutral | positive |
| 0.190 | 0.554 | 0.256 |
| Raw frequency | 143 |
| Normalized frequency | 0.490 |
| Modifier score | 0.810 |
| Perplexity | 183.582 |