| Typicality: | 0.545 |
| Saliency: | 0.605 |
| directly | 15 | manner |
| through multiple channels | 13 | manner |
| in person | 12 | manner |
| customer → interact with → company | 199 |
| customer → interact with → the company | 151 |
| customer → interact with → company representatives | 5 |
| negative | neutral | positive |
| 0.072 | 0.509 | 0.419 |
| Raw frequency | 355 |
| Normalized frequency | 0.605 |
| Modifier score | 0.614 |
| Perplexity | 132.620 |