| Typicality: | 0.624 |
| Saliency: | 0.760 |
| online | 28 | manner |
| than others | 24 | other |
| from the company | 21 | other |
| customer → purchase → service | 1135 |
| customer → purchase → services | 65 |
| customer → purchase → support services | 4 |
| negative | neutral | positive |
| 0.108 | 0.614 | 0.278 |
| Raw frequency | 1204 |
| Normalized frequency | 0.760 |
| Modifier score | 0.654 |
| Perplexity | 306.842 |