| Typicality: | 0.524 |
| Saliency: | 0.599 |
| with the service | 15 | other |
| via email | 10 | manner |
| in the event | 9 | temporal |
| customer → report → problem | 171 |
| customer → report → issue | 166 |
| customer → report → service issues | 3 |
| negative | neutral | positive |
| 0.348 | 0.511 | 0.141 |
| Raw frequency | 340 |
| Normalized frequency | 0.599 |
| Modifier score | 0.554 |
| Perplexity | 110.182 |