| Typicality: | 0.558 |
| Saliency: | 0.665 |
| in the event | 20 | temporal |
| for the most recent payment | 18 | temporal |
| from the business | 16 | other |
| customer → request → refund | 488 |
| customer → apply for → refund | 31 |
| customer → request for → refund | 22 |
| customer → request → the refund | 19 |
| customer → raise → a refund request | 6 |
| customer → submit → a refund request | 6 |
| negative | neutral | positive |
| 0.358 | 0.576 | 0.066 |
| Raw frequency | 572 |
| Normalized frequency | 0.665 |
| Modifier score | 0.573 |
| Perplexity | 73.967 |