| easily | 28 | manner |
| between channels | 16 | other |
| between the companies | 11 | other |
| customer → can → switch | 103 |
| customer → be able to → switch | 50 |
| negative | neutral | positive |
| 0.076 | 0.575 | 0.349 |
| Raw frequency | 153 |
| Normalized frequency | 0.498 |
| Modifier score | 1.000 |
| Perplexity | 166.319 |