| around service | 33 | other |
| around a particular product | 30 | other |
| about security | 15 | other |
| customer → have → concern | 582 |
| customer → expressed → concern | 27 |
| customer → have → serious concerns | 10 |
| customer → expressed → their concerns | 3 |
| negative | neutral | positive |
| 0.215 | 0.612 | 0.172 |
| Raw frequency | 622 |
| Normalized frequency | 0.676 |
| Modifier score | 0.646 |
| Perplexity | 113.080 |