| Typicality: | 0.444 |
| Saliency: | 0.547 |
| with your brand | 17 | other |
| with a company | 13 | other |
| with your business | 13 | other |
| customer → have → negative experience | 166 |
| customer → had → negative experience | 28 |
| customer → have → negative experiences | 21 |
| customer → be had → negative experience | 9 |
| negative | neutral | positive |
| 0.585 | 0.319 | 0.096 |
| Raw frequency | 224 |
| Normalized frequency | 0.547 |
| Modifier score | 0.647 |
| Perplexity | 98.505 |