| at our sole discretion | 25 | manner |
| verbally | 21 | manner |
| to service | 15 | purpose |
| customer → be → abusive | 125 |
| customer → become → abusive | 36 |
| customer → deem to be → abusive | 9 |
| customer → be deemed to be → abusive | 3 |
| negative | neutral | positive |
| 0.795 | 0.189 | 0.016 |
| Raw frequency | 173 |
| Normalized frequency | 0.514 |
| Modifier score | 0.515 |
| Perplexity | 487.167 |