| very | 42 | degree |
| for the opportunity | 40 | other |
| for them | 12 | other |
| customer → be → grateful | 194 |
| customer → be → thankful | 75 |
| customer → feel → grateful | 13 |
| negative | neutral | positive |
| 0.033 | 0.125 | 0.842 |
| Raw frequency | 282 |
| Normalized frequency | 0.576 |
| Modifier score | 0.841 |
| Perplexity | 98.496 |