| very | 8 | degree |
| because of long hold times | 6 | cause |
| often | 5 | temporal |
| customer → be → irate | 83 |
| customer → become → irate | 36 |
| customer → get → irate | 16 |
| customer → turn → irate | 4 |
| negative | neutral | positive |
| 0.697 | 0.260 | 0.043 |
| Raw frequency | 139 |
| Normalized frequency | 0.486 |
| Modifier score | 0.625 |
| Perplexity | 125.877 |