| Typicality: | 0.656 |
| Saliency: | 0.570 |
| well | 21 | degree |
| about the status of their booking | 18 | other |
| throughout the process | 16 | temporal |
| customer → be kept → informed | 148 |
| customer → stay → informed | 94 |
| customer → remain → informed | 18 |
| customer → keep → informed | 10 |
| negative | neutral | positive |
| 0.038 | 0.584 | 0.379 |
| Raw frequency | 270 |
| Normalized frequency | 0.570 |
| Modifier score | 1.000 |
| Perplexity | 56.901 |