| with the service | 113 | other |
| very | 111 | degree |
| with services | 89 | other |
| customer → be → unhappy | 1641 |
| customer → be → dissatisfied | 1126 |
| customer → be → disappointed | 428 |
| customer → be → dismayed | 6 |
| negative | neutral | positive |
| 0.638 | 0.300 | 0.062 |
| Raw frequency | 3201 |
| Normalized frequency | 0.884 |
| Modifier score | 0.644 |
| Perplexity | 199.079 |