| often | 39 | temporal |
| a little | 19 | degree |
| at the end of a contract | 14 | temporal |
| customer → be → confused | 483 |
| customer → be left → confused | 26 |
| customer → be likely to → confused | 12 |
| customer → be left feeling → confused | 3 |
| negative | neutral | positive |
| 0.628 | 0.314 | 0.059 |
| Raw frequency | 524 |
| Normalized frequency | 0.654 |
| Modifier score | 0.589 |
| Perplexity | 59.171 |