| Typicality: | 0.642 |
| Saliency: | 0.539 |
| in cases | 42 | temporal |
| on the shipping costs | 11 | other |
| without any charge | 9 | other |
| customer → be entitled to → full refund | 171 |
| customer → be eligible for → full refund | 25 |
| customer → be entitled to receive → full refund | 6 |
| customer → be entitled for → full refund | 6 |
| customer → be entitled to → full refund of the amount | 3 |
| negative | neutral | positive |
| 0.391 | 0.549 | 0.060 |
| Raw frequency | 211 |
| Normalized frequency | 0.539 |
| Modifier score | 1.000 |
| Perplexity | 22.604 |