| Typicality: | 0.438 |
| Saliency: | 0.517 |
| in cases | 21 | temporal |
| at our discretion | 12 | manner |
| to receive a replacement | 11 | purpose |
| customer → be entitled to → refund | 133 |
| customer → be entitled to → a refund of the amount | 23 |
| customer → be entitled to receive → refund | 18 |
| customer → be entitled to → a refund of monies | 4 |
| negative | neutral | positive |
| 0.347 | 0.602 | 0.051 |
| Raw frequency | 178 |
| Normalized frequency | 0.517 |
| Modifier score | 0.400 |
| Perplexity | 23.530 |