| pleasantly | 104 | degree |
| often | 51 | degree |
| always | 28 | degree |
| customer → be → surprised | 427 |
| customer → be surprised to → learn | 33 |
| customer → be → surprising | 11 |
| negative | neutral | positive |
| 0.148 | 0.273 | 0.578 |
| Raw frequency | 471 |
| Normalized frequency | 0.641 |
| Modifier score | 0.710 |
| Perplexity | 98.022 |