| to improve the service | 3 | purpose |
| to address potential friction | 3 | purpose |
| in response | 2 | manner |
| dell → take → step | 6 |
| dell → taken → step | 4 |
| negative | neutral | positive |
| 0.074 | 0.519 | 0.406 |
| Raw frequency | 10 |
| Normalized frequency | 0.377 |
| Modifier score | 0.500 |
| Perplexity | 182.957 |