| Typicality: | 0.297 |
| Saliency: | 0.316 |
| fault → be caused by → the customer | 10 |
| fault → be deemed to have been caused by → the customer | 3 |
| negative | neutral | positive |
| 0.585 | 0.399 | 0.016 |
| Raw frequency | 13 |
| Normalized frequency | 0.316 |
| Modifier score | 0.500 |
| Perplexity | 373.258 |