| Typicality: | 0.423 |
| Saliency: | 0.231 |
| feedback → be used to improve → customer service | 7 |
| feedback → improve → customer service | 3 |
| feedback → improve → customer experience | 3 |
| negative | neutral | positive |
| 0.012 | 0.350 | 0.638 |
| Raw frequency | 13 |
| Normalized frequency | 0.231 |
| Modifier score | 1.000 |
| Perplexity | 28.274 |