| Typicality: | 0.325 |
| Saliency: | 0.382 |
| for both client service | 11 | transitive-object |
| firm → exceed → expectation | 20 |
| firm → exceed → their expectations | 5 |
| firm → exceed → our expectations | 4 |
| negative | neutral | positive |
| 0.054 | 0.341 | 0.604 |
| Raw frequency | 29 |
| Normalized frequency | 0.382 |
| Modifier score | 0.500 |
| Perplexity | 498.357 |