| Typicality: | 0.352 |
| Saliency: | 0.239 |
| via the impact of the incident | 5 | other |
| via telephone contact | 3 | manner |
| incident → be reported by → the customer | 7 |
| incident → be reported by → customer | 6 |
| incident → be reported to → customer | 4 |
| negative | neutral | positive |
| 0.451 | 0.513 | 0.037 |
| Raw frequency | 17 |
| Normalized frequency | 0.239 |
| Modifier score | 0.500 |
| Perplexity | 46.378 |