| about the refunds | 7 | other |
| before acting upon your message | 4 | temporal |
| with email | 3 | other |
| recipient → have → question | 19 |
| recipient → ask → question | 13 |
| negative | neutral | positive |
| 0.097 | 0.680 | 0.223 |
| Raw frequency | 32 |
| Normalized frequency | 0.449 |
| Modifier score | 0.500 |
| Perplexity | 74.227 |