| to schedule an appointment | 55 | purpose |
| with building issues | 5 | other |
| for these service requests | 5 | purpose |
| resident → call → 311 | 91 |
| resident → contact → 311 | 8 |
| resident → use → 311 | 3 |
| negative | neutral | positive |
| 0.292 | 0.649 | 0.060 |
| Raw frequency | 102 |
| Normalized frequency | 0.528 |
| Modifier score | 0.700 |
| Perplexity | 31.797 |