| Typicality: | 0.456 |
| Saliency: | 0.422 |
| in least two of the quadrants | 2 | temporal |
| retailer → exceed → customer expectations | 12 |
| retailer → exceed → expectation | 8 |
| retailer → exceed → their expectations | 5 |
| negative | neutral | positive |
| 0.023 | 0.311 | 0.666 |
| Raw frequency | 25 |
| Normalized frequency | 0.422 |
| Modifier score | 0.850 |
| Perplexity | 104.227 |