| Typicality: | 0.546 |
| Saliency: | 0.654 |
| to their products | 13 | transitive-object |
| to services | 11 | transitive-object |
| without involving employees | 9 | manner |
| retailer → make → change | 71 |
| retailer → make → the change | 5 |
| retailer → made → change | 4 |
| negative | neutral | positive |
| 0.122 | 0.583 | 0.295 |
| Raw frequency | 80 |
| Normalized frequency | 0.654 |
| Modifier score | 0.550 |
| Perplexity | 74.668 |