| pleasantly | 5 | degree |
| at how quickly their points increase | 5 | other |
| often | 4 | degree |
| retailer → be → surprised | 15 |
| retailer → be surprised to → learn | 6 |
| retailer → be → shocked | 5 |
| negative | neutral | positive |
| 0.239 | 0.348 | 0.413 |
| Raw frequency | 26 |
| Normalized frequency | 0.430 |
| Modifier score | 0.688 |
| Perplexity | 31.749 |