| prior to shipping | 4 | temporal |
| according to the company's website | 4 | other |
| before being given an rma | 2 | temporal |
| return → be → approved | 267 |
| return → require → approval | 3 |
| negative | neutral | positive |
| 0.041 | 0.763 | 0.197 |
| Raw frequency | 270 |
| Normalized frequency | 0.702 |
| Modifier score | 0.947 |
| Perplexity | 279.738 |