| for not following the instructions | 4 | cause |
| during transit | 3 | temporal |
| due to adverse weather conditions | 3 | cause |
| return → be → damaged | 224 |
| return → be damaged in → any way | 6 |
| negative | neutral | positive |
| 0.837 | 0.157 | 0.006 |
| Raw frequency | 230 |
| Normalized frequency | 0.677 |
| Modifier score | 0.000 |
| Perplexity | 486.982 |