| Typicality: | 0.348 |
| Saliency: | 0.206 |
| during the customer’s entire experience | 5 | temporal |
| shop → offer → excellent service | 5 |
| shop → provide → excellent service | 4 |
| shop → provide → great service | 3 |
| negative | neutral | positive |
| 0.006 | 0.078 | 0.916 |
| Raw frequency | 12 |
| Normalized frequency | 0.206 |
| Modifier score | 0.800 |
| Perplexity | 315.451 |