| Typicality: | 0.269 |
| Saliency: | 0.249 |
| for ease | 2 | purpose |
| solution → exceed → customer expectations | 12 |
| solution → exceed → the customer’s expectations | 4 |
| negative | neutral | positive |
| 0.013 | 0.268 | 0.719 |
| Raw frequency | 16 |
| Normalized frequency | 0.249 |
| Modifier score | 0.500 |
| Perplexity | 323.820 |