| Typicality: | 0.265 |
| Saliency: | 0.241 |
| from a customer service perspective | 2 | other |
| support → exceed → expectation | 8 |
| support → meet → expectation | 6 |
| negative | neutral | positive |
| 0.030 | 0.381 | 0.589 |
| Raw frequency | 14 |
| Normalized frequency | 0.241 |
| Modifier score | 0.500 |
| Perplexity | 116.851 |