| # | Concept | Culture | Statement | Freq. |
|---|---|---|---|---|
| 1 | customer complaints | Ukraine | In Ukraine, there is a culture of prioritizing social harmony and reluctance to openly voice customer complaints. | 2 |
| 2 | customer complaints | Malaysia | In Malaysia, customers expect compensation or gestures of goodwill in response to complaints to acknowledge their inconvenience or dissatisfaction. | 1 |
| 3 | customer complaints | Singapore | In Singapore, customers expect compensation or gestures of goodwill in response to complaints. | 1 |